Alorica

Alorica

Private
Irvine, CaliforniaEnterprise Softwarehttps://www.alorica.com

Last Round

Debt

4/20/2023

Total Funding Raised

$1.8B

Company Overview

Alorica Inc., founded in 1999, is a global leader in business process outsourcing (BPO) and tech-enabled customer experience (CX) solutions. The company provides a wide range of services including customer care, technical support, content moderation, revenue generation, and financial care solutions to major brands across various sectors like automotive, financial services, healthcare, and retail. Headquartered in Irvine, California, Alorica operates in numerous countries with a workforce of over 100,000 employees. It is the largest certified minority-owned BPO. The company is privately held and backed by private equity, with Apollo Asset Management being a key investor.

Sector

Enterprise Software

Verticals

Customer Experience, Sales Enablement, Business Intelligence, Workflow Automation, NLP & Conversational AI

Business Model

B2B

Customer Profile

Services & Consulting, Government Contracts

AI Layer

Application

Keywords

business process outsourcingBPOcustomer experience solutionsCX solutionscontact center servicescall center servicesoutsourced customer serviceoffshore outsourcingback-office outsourcingtechnical support outsourcingcontent moderationcustomer acquisition servicesdebt collection servicesAI-powered automationwork-at-home agentspublic sector BPO

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Alorica Comps

Public and private peers based on sector, stage, and business model.

CompanyStatusEst. ValuationRev Multiple
OpenAIPrivate$86.0B~40x
CoherePrivate$5.0B--
Competitor 1Public$XX.XBXXx
Competitor 2Public$XX.XBXXx

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Alorica Funding Rounds

Historical fundraising activity

RoundDateAmount RaisedValuationInvestorsSources
Debt4/20/2023
Early Funding12/11/2020
M&A6/30/2016
Debt3/4/2015

Alorica Investors

Notable investors and investment history

InvestorRounds
Cerberus Business Finance, LLCDebt
Apollo FundsEarly Funding
One Equity PartnersM&A
Bank of America Merrill LynchDebt
Apollo Global ManagementEarly Funding

Market signals

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  • Apr 1, 2026

    Partnership with Bircham College disclosed via job posting.

  • Mar 31, 2026

    Bong Borja appointed Chief Strategy Officer and Chairman of the Philippines.

Alorica Filings

SEC and related filings with document metadata.

TypedDateAmount OfferedAmount SoldFillingPagesDownload
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Alorica Filings

SEC and related filings with document metadata.

Frequently Asked Questions

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Firmographic Details

HeadquartersIrvine, California
Employee Range125,000
Year Founded1999
Last Funding4/20/2023

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