Genesys
PrivateLast Round
VC Round
7/31/2025
Total Funding Raised
$1.5B
Company Overview
Genesys is a technology company that offers omnichannel customer experience and contact center solutions, enabling organizations to deliver proactive, predictive, and hyper-personalized interactions through its cloud and on-premises platforms.
Sector
Enterprise Software
Verticals
Customer Experience, Cloud Communications, NLP & Conversational AI, VoIP, Workflow Automation
Business Model
B2B
Customer Profile
Subscription SaaS, Usage-Based SaaS, Services & Consulting, Marketplace Commission, Freemium
AI Layer
Application
Keywords
Historical Pricing
Historical view of private secondary pricing and transaction trends.
Genesys Comps
Public and private peers based on sector, stage, and business model.
Genesys Funding Rounds
Historical fundraising activity
| Round | Date | Amount Raised | Valuation | Investors | Sources |
|---|---|---|---|---|---|
| VC Round | 7/31/2025 | ||||
| Private Equity | 12/6/2021 | ||||
| Private Equity | 7/28/2016 | ||||
| Buyout/LBO | 2/2/2012 |
Key People
Founding team and executive leadership
Genesys Investors
Notable investors and investment history
| Investor | Rounds |
|---|---|
| Sixth Street Specialty Lending BDC | Private Equity |
| Permira | Buyout/LBO |
| Salesforce Ventures | Private Equity |
| TCV | Buyout/LBO |
| D1 Capital Partners | Private Equity |
| Banneker Partners | Buyout/LBO |
| ServiceNow Ventures | Private Equity |
Market signals
Structured signals derived from secondary market and firmographic data.
- Apr 7, 2026
AI services process over 10 million interactions daily.
- Apr 6, 2026
Julio Cerasi appointed as General Manager for Brazil.
Genesys Filings
SEC and related filings with document metadata.
| Typed | Date | Amount Offered | Amount Sold | Filling | Pages | Download |
|---|---|---|---|---|---|---|
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Frequently Asked Questions
Common questions about Genesys's valuation, stock price, and market status.
