Help Scout
PrivateLast Round
Series B
Jan 20, 2021
Total Funding Raised
$21.82M
Momentum
Top 10%
of companies Caplight tracks
Company Overview
Help Scout is a software company that provides a web-based customer support platform featuring a shared inbox, knowledge base, and AI-driven automation tools for businesses.
Sector
Enterprise Software
Verticals
Customer Experience, Enterprise Communication, Workflow Automation
Business Model
B2B
Customer Profile
Subscription SaaS, Usage-Based SaaS, Freemium
AI Layer
Application
Keywords
Historical Pricing
Historical view of private secondary pricing and transaction trends.
Help Scout Comparables
Compare Help Scout with similar companies based on industry and business-model similarity.
Help Scout Funding Rounds
Historical fundraising activity
| Round | Date | Amount Raised | Valuation | Investors | Sources |
|---|---|---|---|---|---|
| Series B | Jan 20, 2021 | ||||
| Series A | Mar 18, 2015 | ||||
| Seed | Oct 6, 2011 | ||||
| Accelerator | Jun 15, 2011 |
Key People
Founding team and executive leadership
Help Scout Investors
Notable investors and investment history
| Investor | Rounds |
|---|---|
| Foundry | Series A |
| Techstars | Accelerator, Seed |
| Lead Edge Capital | Series B |
| Zelkova Ventures | Seed |
| Bantam Group | Seed |
| Foundry Group | Series A |
| Converge | Series A, Series B |
Market signals
Structured signals derived from secondary market and firmographic data.
- Apr 1, 2026
Platform now used by over 10,000 companies.
- Aug 4, 2025
New plugin integrates customer service tool with WordPress.
Help Scout Filings
SEC and related filings with document metadata.
| Typed | Date | Amount Offered | Amount Sold | Filling | Pages | Download |
|---|---|---|---|---|---|---|
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Frequently Asked Questions
Common questions about Help Scout's valuation, stock price, and market status.