Satisfi Labs

Satisfi Labs

Private
Tampa, FloridaAI, Data & Cloud Infrastructurehttps://satisfilabs.com

Last Round

Growth Equity

Jan 27, 2025

Total Funding Raised

$4.4M

Momentum Score

25 /100

Company Overview

Satisfi Labs is a developer of a conversational AI platform designed to enhance guest and customer engagement for the sports, entertainment, and tourism industries. Founded in 2016, the company's Answer Engine platform utilizes proprietary Natural Language Processing (NLP) and Large Language Models (LLMs) to power AI chatbots and voice assistants. These tools provide real-time, on-demand answers to customer questions, integrate with systems like ticketing and CRM, and support in-chat commerce. The platform aims to help businesses increase sales, improve operational efficiency, and gain actionable customer insights from conversational data. Satisfi Labs is backed by strategic investors including Google and Major League Baseball and serves over 715 clients.

Sector

AI, Data & Cloud Infrastructure

Verticals

NLP & Conversational AI, Vertical SaaS, Customer Experience, Marketing

Business Model

B2B

Customer Profile

Subscription SaaS, Payment Processing Fee, Services & Consulting

AI Layer

Application

Keywords

conversational AI platformAI chatbotagentic AIvertical SaaSvirtual assistantin-chat commerceguest engagementAI answer enginesports technologyentertainment technologytourism technologyin-chat ticketinglive chat escalationmarketing automationticketing integration

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Caplight Momentum Score

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Satisfi Labs Comps

Public and private peers based on sector, stage, and business model.

CompanyStatusEst. ValuationRev Multiple
OpenAIPrivate$86.0B~40x
CoherePrivate$5.0B--
Competitor 1Public$XX.XBXXx
Competitor 2Public$XX.XBXXx

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Satisfi Labs Funding Rounds

Historical fundraising activity

RoundDateAmount RaisedValuationInvestorsSources
Growth EquityJan 27, 2025
Series A ExtensionApr 18, 2022
Series ASep 7, 2021
StrategicOct 23, 2019
VC RoundMar 28, 2019
Seed
Dec 31, 2018

Key People

Founding team and executive leadership

Donny White

Chief Executive Officer

Executive Team

Mike Shapiro

Board Observer Advisor To CEO

Executive Team

Ed Hagan

CFO COO

Executive Team

Suri Subramanian

Chief Technology Officer, Vice President Of Engineering

Executive Team

Satisfi Labs Investors

Notable investors and investment history

InvestorRounds
Stadia VenturesVC Round, Seed
TechstarsSeed
Florida FundersSeries A
Level Structured CapitalGrowth Equity

Market signals

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  • Mar 27, 2026

    Partnered with Experience Columbus for an AI-powered city program.

  • Mar 27, 2026

    Developing 'Agentic City' AI platform in partnership with Experience Columbus.

Satisfi Labs Filings

SEC and related filings with document metadata.

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Satisfi Labs Filings

SEC and related filings with document metadata.

Frequently Asked Questions

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Firmographic Details

HeadquartersTampa, Florida
Employee Range57
Year Founded2016
Last FundingJan 27, 2025

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