Serve First

Serve First

Private
Milton Keynes, EnglandAI, Data & Cloud Infrastructurehttps://www.servefirst.co.uk

Last Round

Early Funding

Apr 9, 2026

Total Funding Raised

$12.53M

Momentum Score

25 /100

Company Overview

Serve First is a UK-based technology company that provides an AI-driven customer experience and feedback management platform. The platform collects and analyzes customer feedback from sources such as in-store surveys, online reviews, and mystery shopping programs. It then uses artificial intelligence to generate actionable insights and automated workflows, helping frontline teams at businesses in sectors like retail, hospitality, wellness, and facilities management to improve customer service and loyalty. Founded in 2019 and officially launched in 2023, the company recently secured £4.6 million in funding to support its expansion into Europe and the US. Its clients include major enterprises such as Aramark and Elior Group.

Sector

AI, Data & Cloud Infrastructure

Verticals

Customer Experience, Business Intelligence, Vertical SaaS, Facility Management

Business Model

B2B

Customer Profile

Subscription SaaS, Services & Consulting, Hardware + Subscription

AI Layer

Application

Keywords

customer experience managementCX platformAI-powered CXfeedback analyticsvoice of the customerVoC platformexperience management platformactionable insightsfrontline team softwaretask managementfacility auditsmystery shoppingfacilities management softwarehospitality techretail techfeedback terminals

Historical Pricing

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Caplight Momentum Score

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Serve First Comps

Public and private peers based on sector, stage, and business model.

CompanyStatusEst. ValuationRev Multiple
OpenAIPrivate$86.0B~40x
CoherePrivate$5.0B--
Competitor 1Public$XX.XBXXx
Competitor 2Public$XX.XBXXx

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Serve First Funding Rounds

Historical fundraising activity

RoundDateAmount RaisedValuationInvestorsSources
Early FundingApr 9, 2026
Series AJul 1, 2025
AcceleratorJan 3, 2025

Key People

Founding team and executive leadership

Duncan McPherson

Chief Financial Officer

Executive Team

Alan Mayer

CTO Board Member

Executive Team

Serve First Investors

Notable investors and investment history

InvestorRounds
TechstarsSeries A, Accelerator
Mercia VenturesEarly Funding, Series A
Pembroke VCTEarly Funding, Series A
Mercia Asset ManagementSeries A
Midlands Engine Investment Fund IIEarly Funding, Series A
Tiny Supercomputer Investment CompanySeries A

Market signals

Structured signals derived from secondary market and firmographic data.

  • Apr 9, 2026

    Raised $6.66M in early funding.

  • Feb 2, 2026

    Added Alphega Farmacie, a pharmacy/healthcare company, as a customer.

Serve First Filings

SEC and related filings with document metadata.

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Serve First Filings

SEC and related filings with document metadata.

Frequently Asked Questions

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Firmographic Details

HeadquartersMilton Keynes, England
Employee Range34
Year Founded2019
Last FundingApr 9, 2026

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