Zendesk

Private

San Francisco, CaliforniaEnterprise Softwarehttps://www.zendesk.com/

Last Round

Take Private

Nov 22, 2022

Est. Valuation

$10.2B

Total Funding Raised

$1.59B

Momentum

Quiet

No recent growth signals

Company Overview

Zendesk is a software company that provides a cloud-based customer service and engagement platform designed to unify customer communication and improve relationships.

Sector

Enterprise Software

Verticals

Customer Experience, CRM, Cloud Communications, Business Intelligence, NLP & Conversational AI

Business Model

B2B

Customer Profile

Subscription SaaS, Services & Consulting, Usage-Based SaaS

AI Layer

Application

Keywords

omnichannel customer service solutioncustomer service software platformcustomer support ticketing systemunified agent workspacesales CRMcall center softwarelive chat and messaging softwareknowledge base and self-service portalcustomer service analytics platformopen CRM platform for data integrationAI-powered workforce managementconversation quality assurance softwaregovernment customer service platformresolution-based pricing for AI agents

Historical Pricing

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Zendesk Comps

Public and private peers based on sector, stage, and business model.

Company	Status	Est. Valuation	Rev Multiple
OpenAI	Private	$86.0B	~40x
Cohere	Private	$5.0B	--
Competitor 1	Public	$XX.XB	XXx
Competitor 2	Public	$XX.XB	XXx

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Zendesk Funding Rounds

Historical fundraising activity

Round	Date	Amount Raised	Valuation	Investors	Sources
Take Private	Nov 22, 2022
Take Private	Jun 24, 2022
Debt	Jun 12, 2020
Debt	Mar 16, 2018
IPO Announced	May 14, 2014
Series D	Sep 12, 2012

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Zendesk Investors

Notable investors and investment history

Investor	Rounds
Matrix	Series D, Series C
Benchmark Capital	Series C, Series B, Series D
Credit Suisse Securities (USA) LLC	IPO
Notable Capital	Series C
Morgan Stanley & Co., LLC	IPO
Canaccord Genuity	IPO
Permira	Take Private

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Market signals

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May 14, 2014
$100M IPO round led by Goldman Sachs and Morgan Stanley.

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Zendesk Filings

SEC and related filings with document metadata.

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Zendesk Filings

SEC and related filings with document metadata.

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Firmographic Details

HeadquartersSan Francisco, California

Employee Range7,451

Year Founded2007

Last FundingNov 22, 2022

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